top of page

Frequently Asked Questions

Need to Know

Online Class

How Should I Prepare for my Route?

Purchase at least 30 minutes before you plan to play so you can receive your game access in time.

The team captain should charge their phone. They will download and open the game app using the emailed access info. 

All team members should wear comfortable shoes and consider the weather.

The average route walking distance is 2 miles and take an average of 2 hours to complete. 

Feel free to bring your dog and take breaks along the route!

What happens if there's an issue with my phone?

The username and password you will be provided can only be used once so play from a reliable device.

The average charged phone battery is more than enough to play.

If your phone's battery is weak, we suggest using a different phone. 

You can play even if you do not have good service in the area! 

How many people can be on a team?

We recommend teams of 2-4 people since the game is played from just 1 phone. 

If you have more than 2 teams playing, reach out for a group discount!

Can I change the day/time I booked?

Sure thing! The unique game access info that was emailed to you after purchase will be there for you whenever you're ready to play. 

Tour Guide

What happens if my phone dies?

bottom of page